Our Staff

Donna has been the office manager at Lincoln since 2014 however, she has enjoyed working in the industry since 1997. In May of 2014, she decided to walk away from the corporate world and join a company that puts the families we serve first and foremost and has never looked back. She oversees the daily procedures of our business office and staff. During free time she enjoys spending time with her family

Tawana Johnson Carroll is a native of Texas. She was born and raised right here in Pleasant Grove. She previously worked in the Oil & Gas Industry for 11 years in the Accounts Receivable Department. Tawana is a licensed preneed insurance agent and has worked in the Funeral Profession since 2010.  Tawana innately provides excellent customer service; builds long term relationships and helps her families make difficult decisions in advance of the need. . “I make every person I talk to feel like family.”

Tawana is very active in her children’s schools and her community. When she is not working, she loves to spend time with her husband Marcus, and her children Makayla and Mariah.   

Janice is a Dallas resident. She joined us in 2019. She has been a Customer Care Agent in various roles for over 30 years. She takes great pride in providing outstanding customer service that results in long-term relationships built on trust. “I love educating families and the community on the benefits of Pre-Arranging funeral and cemetery services.”

Janice is married and has 2 beautiful children. In her spare time, she enjoys reading, singing, and spending time with family. 

Charlotte joined our team in 2021 as our accounts receivable and payable Administrator. She attended Texas Woman’s University for her BS in Business Management.

When COVID hit she was furloughed from the automotive industry, feeling she needed a change in industries she was led to a position here at Lincoln in our business office.

She loves spending time with her husband Fred of 5 years. Together they enjoy trying new things and going new places.

Cinnamon was born in Arlington, Texas and grew up in Grand Prairie. She came to us in July 2020 after a long career in the healthcare industry. Cinnamon’s responsiveness and attention to detail support the seamless functioning of our sales operations. She applies her eye for detail to assist the sales team with designing memorials for families. Cinnamon is married with two sons- Matthew 20, and Luke, 13. In her free time, Cinnamon enjoys reading, fishing, watching movies, and spending time with her family.

Patricia was born in Magnolia, Arkansas. She has lived in the Dallas area for over 30 years. She joined us in 2019. Patricia loves meeting new people and helping others.  She is a very proud mother of two, grandmother of nine, and great-grandmother of four.  Patricia is a member of Concord Church, in Dallas. Her passion is helping people grow by connecting them to their next step with Christ. “I love bringing comfort to families in need.”